Smart Royal AI / Royal EA: returns, fees and payout concerns
Known domains/brands: smartroyalai.com
The Proofmark · Our methodology
Verified by the Proofmark team · how we verify
Checked by The Proofmark editorial team against our methodology before publishing
How we checked this case: Checked 20 October 2026. Findings apply to the exact domain; limitations are explained below.
What are you buying?
At smartroyalai.com, the pitch is a trading algorithm that helps users qualify for funded trading accounts. An “EA” is software that can place trades automatically.
A prop firm sets the rules for its trading programme. A challenge is a test you may need to pass, often for a fee. A funded account may give permission to trade under the firm's rules; it is not a cash gift equal to the account's headline size. Check whether trading is simulated, how rewards are calculated and when payment can be refused.
The software seller, the challenge provider and the business paying trading rewards can be separate. That distinction matters when you ask for a refund or payout.
The figures need context
The site's disclosure gives a 27% funding rate across more than 10,000 challenge attempts, based on its own audit. Elsewhere it advertises success above 90%. Comparing these figures requires matching definitions, dates and the number of people counted; they may measure different things.
The calculator projects growth using assumed monthly returns and a profit split. It does not show actual customer payouts. The FAQ mentions trading records but did not provide a checkable, independently audited result in the answer reviewed.
The page also warns that results vary and losses are possible. Readers should see those limits alongside the headline promises.
A payout complaint, with important limits
A Trustpilot reviewer, Valdemiro Coimbra, wrote on 16 June 2026 that a prop firm would not pay after trading with the seller's robot. The reviewer says the seller blamed that firm.
This is an unverified customer complaint. Account records, the prop firm's name and the reason for refusing the payout are missing. It cannot tell us what happened to other customers.
Before relying on the refund promise
The site advertises a 30-day money-back guarantee. On 23 October 2026, its footer links for the privacy policy and terms pointed back to the same page, rather than separate documents. Get the guarantee conditions in writing before paying.
Ask for the seller's legal name, the full refund terms and the prop firm's rules in a document you can keep. Find out whether software fees, challenge fees and repeat attempts are covered separately.
If you paid or a payout was refused
Save your receipt, the offer shown when you bought, trading records and the written refusal. Ask which exact rule caused the refusal, which trades breached it and which company made the decision. Send a refund request to the business that took the relevant payment, not only to a Telegram contact.
Avoid paying for another challenge or upgrade to solve an unexplained refusal. If you suspect the sale was misleading, ask your card provider or bank about dispute options and deadlines. Recovery is not guaranteed.
Request a free phone consultation if you want help sorting out the payments and responses. We can help you understand the situation and prepare your next steps.
See also the Royal EA Facebook advert.
Sources
Where to get help in your country
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Choose your country to see local contacts. If it is not listed, you can ask our team for help.
🇬🇧 The United Kingdom
🔎 Check the firm
FCA Firm Checker — Search the firm name, its website, or the reference number it gave you.
🚨 Report it
Report Fraud (City of London Police) — Report online or call 0300 123 2040. In Scotland, call Police Scotland on 101.
↩ Ask for your money back
Financial Ombudsman Service — Complain to the firm first, then bring it here. Free, and it can order the firm to pay.
Every address above was opened and checked by us on 30 September 2026. Tell us if one has moved.
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