Jarvis Investment Management Administration: What Happens to Your Money?
Checked by The Proofmark editorial team against our methodology before publishing
The Proofmark · Our methodology
First, check which group you are in
Your account moved to interactive investor in 2025. Jarvis says these clients are not affected by this administration. Check your transfer letter and latest statement before assuming your money is frozen.
Jarvis still holds assets for you. You may be a direct client, or use another firm that relies on Jarvis. Ask that firm who holds your money and shares now. An old brand name alone does not answer this.
Jarvis owes you redress. Redress means money offered to put a past problem right. Jarvis says its redress programme has stopped. An unpaid claim is different from shares held in your account.
You own shares in Jarvis Securities. Owning part of a company is different from being its customer. Do not apply customer-asset protection to your shares in the business.
Is your money lost, or just out of reach?
Those are different questions. A pause in access does not prove all your money is gone.
S&W, the appointed administrators, is checking the assets and records. Its early view is that there is no client-asset shortfall. That is still subject to checks, not a final guarantee.
The planned route is a transfer to another regulated broker. S&W expects the process to take months. There is no firm date for access to resume.
The FCA says clients should receive a letter within eight weeks. That is a deadline for information, not a promise to return money within eight weeks.
Can you claim from FSCS?
FSCS is the UK's scheme for eligible claims against failed financial firms. Its Jarvis page says claims are not open yet. You do not need to submit one at this stage.
It is looking at possible return costs and unpaid redress. No decision on protection has been made. A claim being considered is not a payout being approved.
The FCA explains that eligible investment claims may have cover up to £85,000. This is a UK limit in pounds, not a promise that every client gets that amount. Costs, eligibility and the type of claim matter.
Your language or home country alone does not settle your rights. The firm, service and account involved matter. Check the Jarvis-specific FSCS page before acting on general advice.
What to do now
- Find your latest statement. Note the firm holding your assets, your account reference and any transfer date. Keep the letter about a move to interactive investor, if you have one.
- Make one small file of records. Save statements, payment records and letters about redress. Write down what you believe is owed. Keep account passwords and full card details out of emails.
- Use the right contact. Ask about assets still held by Jarvis through the general S&W contact below. For unpaid redress, use its separate redress address. Ask what evidence or claim form is needed for your case.
- Explain any urgent hardship. If the freeze leaves you unable to meet living costs, tell the administrators. The FCA points affected clients to them. This does not guarantee an early payment.
- Check each new statement carefully. Compare it with your records. If an amount or holding is missing, ask how to dispute it and keep your reply.
Do not treat the old redress end date as proof the programme is still running. Ask for the current process. An unsecured claim means you are owed money by the failed firm without a specific asset securing repayment. It may not be paid in full.
Who to contact about Jarvis
- General questions: [email protected].
- Redress questions: [email protected].
- S&W telephone: +44 20 3400 7999.
Use the official pages below to check these details. If your account was arranged through an adviser, contact that adviser too.
Be careful with offers to release your funds
Someone may use this news to send you a convincing message. A real company name in an email does not prove who sent it.
S&W says you do not need to pay a third party to release your assets. Check unexpected calls through its published contact details. Do not use the number or payment link supplied by the caller.
No adviser can promise a faster transfer or a fixed refund. If you already sent a suspicious payment, contact your bank or payment provider promptly and explain what happened.
Our guide to fake recovery services explains the signs to check before trusting an offer.
Want help working out your next step?
We can talk through which group you are in and help you list the questions to ask. Have your latest statement and any Jarvis letter to hand. You do not need to send us your login details.
Discuss my situation — request a free callback.
Our call helps you understand the process. S&W handles the administration; FSCS decides any cover. You can contact them directly using the routes above.
Sources
Where to get help in your country
Choose your country to see where to check a company, report a scam and get help.
Choose your country to see local contacts. If it is not listed, you can ask our team for help.
🇬🇧 The United Kingdom
🔎 Check the firm
FCA Firm Checker — Search the firm name, its website, or the reference number it gave you.
🚨 Report it
Report Fraud (City of London Police) — Report online or call 0300 123 2040. In Scotland, call Police Scotland on 101.
↩ Ask for your money back
Financial Ombudsman Service — Complain to the firm first, then bring it here. Free, and it can order the firm to pay.
Every address above was opened and checked by us on 30 September 2026. Tell us if one has moved.
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