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The Proofmark
Free callback

Clear evidence
Safer decisions
A fairer internet

Request a free callback

Leave your number. Our team will call to talk through what happened and explain your next steps.

Your callback request is received.

Our team will call .

You do not need to send another request. The call is free.

Your reference:

Name and phone number are required. All other details are optional.

Your saved draft has been restored.

Choose your country, then enter your number. You can also paste a number with + or 00.

Add details — optional

This may differ from your phone number's country code. It helps us find the right local contacts.

Name the currency, such as Australian dollars or Canadian dollars. An estimate is fine. If you paid in more than one currency, list each amount.

Free of charge. We never ask for your bank password, PIN or recovery phrase.

This form saves a draft on this device for 24 hours. .

What happens next?

We will read your request and call the number you leave. You can explain the details on the phone.

There is no charge for our help. We cannot promise that money can be recovered. We will explain what you can do and who you can contact.

How to recognise a call from us

We call only after you ask us to. We never ask for a payment, your bank password, card PIN or crypto recovery phrase.